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What is a Disaster and Backup Solution?

Nobody likes disasters, yet they happen to IT systems everyday.  The first key component to a DR (Disaster Recovery) plan is to have a Data/System Backup solution in place. One that runs automatically, and self-checks and reports its results to a responsible party...

What is Managed IT Services?

Every company uses computers to run their business and computers happen to rely on network connectivity. They also rely on data sharing, data backup solutions, security tools for your protection and easy (yet secure) access to your data. (Just to name a few.)...

My Computer is Running Slow – What Do I Do?

There are a few common things that can cause slowness on your computer or network -- this includes too many applications running on your computer at the same time. These applications are triggered to launch and run on every startup.  This situation is easy to fix if...

FAQ

“What is Managed IT Services?” & Other FAQs

What is Managed IT Services?

Every company uses computers to run their business. These computers rely on network connectivity. They also rely on data sharing, data backup solutions, security tools for your protection and easy (yet secure) access to your data. (Just to name a few.)

Just like your automobile needs regular maintenance and upgrades to keep it running optimally, your computers, networks, business applications and other IT components need the same attention.  One method of managing IT is to wait for something to fail. However, when you’re working on the repair, this causes downtime. This method is not good for business. Downtime is expensive and trying to handle a crisis is very distracting to operations. There’s also a significant loss of productivity.

Be Proactive with Your IT

The best way to manage your business’s IT is to use proactive tools and systems for your systems.  That’s why Blue Logic Solutions uses monitoring and management software agents. Our agents are specifically designed to manage health, uptime, error reporting, and even auto-remediation, when applicable.

Our tools and agents monitor and manage your computers, servers, networks, and more, 24 hours a day, 7 days a week.

How much does IT Managed Services cost?

The cost of taking care of your IT systems on a reactionary basis can fluctuate dramatically from month to month.

 

During some months, things work great with minimal IT issues to address. Then there are some months where there’s computer or software upgrades, application issues, networking glitches, or worse.

 

Having a working relationship with a Managed IT Service provider gives you the peace of mind knowing that your IT costs are fixed. In addition, working with a Managed IT Services provider that truly cares about your business and provides quality solutions ensures that your IT needs are addressed quickly, with your business’s best interest in mind.

 

Cost Depends on Your Number of IT Components

 

The monthly cost that a business can expect to pay for managing their IT systems is compiled from the quantity of their IT system components.  Most smaller companies have at least 1 dedicated server, several workstations, several networking devices, a network switch, a firewall, a wireless network, and Data backup solution.

 

Larger companies will usually have several servers, 25-plus workstations, and several of each type of the network devices above.  Below is a typical range for each of these IT systems’ costs per month:

 

1.       Windows Server                          $175.00 – $225.00

 

2.       Windows Workstation                   $35.00 – $40.00

 

3.       Network device                             $25.00 – $35.00

 

4.       Data backup Solution                       $65.00 – $440.00   (The amount of backup data being securely stored offsite is the biggest variable with this cost)

What happens when you need IT support?

We’re Always Available

We are available by email, text, and phone to support and address your IT needs. However, our preferred method is email. Email is the fastest way to submit as much information to us as possible and allows us to handle your request quickly.

Email also allows you to provide us with screenshots and any other helpful details to better understand your issue.

We also have a robust ticketing system that your IT support request gets entered into. This ticketing system tracks your progress from beginning to end. 

We are a small company, do we need IT Managed Services?

If your Colorado Springs or Pueblo business relies on IT systems to function, then you should consider Managed IT Services.

If downtime or an outage would be painful and costly to your business, then you need the tools and support that a Managed IT Solution gives you.

What security measures do you take to protect our company?

We manage your network access, communication methods and protocols, along with user data access. This is the core of managing and caring for your IT infrastructure.

Continuously Monitoring Your Environment

We’ll continuously monitor your environment, verifying that security patches, firmware updates, and integrity checks are scheduled and installed regularly. This helps to ensure that you are operating with safe and secure technology.

In addition, we review and optimize your data storage and ensure your data is safe and is being accessed securely and appropriately. 

How often do you come onsite for IT?

In general, the fastest way to provide IT assistance and support is to remotely access your system. This can be through a server, workstation or network. If, however, there is an outage or we are not able to remotely assist you, we will come onsite and provide the support you need.

We Believe in Relationships

In addition, we believe that the ability to support your business successfully requires developing a strong working relationship with you. As a result, we regularly visit our clients onsite to discuss their business’s health, review current or upcoming projects, and provide reporting on their IT systems.

Additionally, we proactively discuss ways to improve productivity. This includes identifying pain points and looking for ways to optimize your IT systems for maximum uptime and productivity.

What does the "Onboarding" process look like?

When we launch a relationship with a new client, we review everything: from their hardware to software. This includes age, reliability, and supportability. We also document all of your systems.

We will install small software agents on your servers and workstations which handle the monitoring and management of your IT systems. These agents report back to our database to keep us informed to the health status of your IT systems.  These agents also perform maintenance tasks on a scheduled basis to keep your systems running smoothly.

If necessary, we will build a plan that will help your IT systems get to a healthy and reliable state.

What kind of training do you provide clients?

Always There for You

With our breadth of experience in a wide range of software and applications, we can help you with questions about most of the software and applications that you use.

We love helping our clients. That’s why, if we can make your job easier or help you find a way to increase efficiency, we will do that.

Let Us Help You with Your IT & Computer Support Needs

Office

5524 Library Ln
Colorado Springs, CO 80918

Hours

M-F: 8am – 5pm
Sat-Sun: Closed

Call Us

(719) 401-0000

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